On Track: IT and Business Process Outsourcing (BPO)
A core challenge in the current economic climate is managing IT budgets. By outsourcing selected ICT projects, enterprises can avoid up-front capital expenditure and grow their infrastructure with a cost amortized over a minimum of three years as an operational expense. The Managed Services model enables the client to have fixed and predictable pricing over a longer period of time. Leveraging on economies of scale, Managed Services providers are able to adopt the newest technology trends at no cost to their clients and, with strict Service Level Agreements in place, the clients are guaranteed that the projects are implemented and run on-time, every time - eliminating the inevitable cost of delayed deadlines and resource heavy implementations.
Outsourcing is often seen as taking a set of work, tasks, responsibilities or functions (HR, Finance, Procurement, Legal etc.) and transferring them to an outside service provider. Business Processing Outsourcing (BPO) involves that and more. A BPO service provider brings a different perspective, knowledge, experience and technology to the existing function and will work with the firm to reengineer it into an improved or new process. It is an outcome-based result, not just a pure cost reduction issue. The new process will interact or be integrated into the company in a way that can bring value, even bottom line and shareholder benefits, to the client.
Pre-Conference Master Class - April 25, 2010
Date: April 25, 2010
Time: 08:00 AM - 03:30 PM
Presenter:
Bill Thomas, Executive Director, Equaterra, UK
PROGRAM OUTLINE AND MORE INFORMATION: Click here
Main Conference Tracks - April 26-27, 2010
Post-Conference Master Class - April 28, 2010
In the current environment of economic uncertainty, outsourcing of key business services has taken on even greater importance. The cost reduction and value creation opportunities are now even more compelling, however it is also true that contracts and relationships are re-examined and, if necessary, transformed to reflect changing risk dynamics, improvements in technology and a changing supplier landscape. Companies need to ensure that their contracts reflect the outsourcing relationship they want to achieve - it is an unfortunate reality that too many contracts lack sufficient flexibility, are poorly drafted and do not focus the parties on maintaining a close commercial relationship based on shared objectives.
Time: 08:00 AM - 03:30 PM
Presenters:
Peter Brudenall, Partner, Hunton & Williams, UK
Quentin Lowcay, Partner, Kensington Swan, New Zealand
PROGRAM OUTLINE AND MORE INFORMATION: Click here
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