Post-Conference Master Class - April 28, 2010
Determining whether to outsource Operations and/or Maintenance is one of the most challenging decisions any organisation can make. It is a tacit admission that the organisation cannot deliver best practice in the O&M arena. However, outsourcing purely for cost saving purposes has got a track record of failure. Understanding the organisation's core business is essential before embarking on any outsourcing path. Best practice is achieved when operational performance and asset availability is maximised through a whole life cost approach. Third party organisations bring expertise not necessarily held "in house", and a thorough appraisal of risks and accountabilities for operating and maintaining assets is essential before turning to the marketplace for potentially outsourcing Operations and/or Maintenance.
Benefits of Attending this Master Class
Operations and Maintenance is a complex subject containing key interdependencies. The Master Class will examine the relationship between Operations and Maintenance and the impact outsourcing will have on both operators and craftsmen. Accountability for asset performance is shared between Operations and Maintenance, and risks and accountabilities will be analysed using a case study in the utility sector to identify the potential for outsourcing. Determination of appropriate contracts and their application together with contractor appointment and contract management will enable those attending to have a full view of the appropriate processes required in order to establish an outsourcing contract.
Who Should Attend
- C-Level Executives (CEO, CFO, CPO, CIO etc.)
- General Managers and Managing Directors
- VPs, Directors, Managers and Heads of
- Operations & Maintenance
- Engineering
- Reliability
- Facilities Management
- Asset Management
- Procurement
- Corporate Affairs
- Cost Management
- Contracts
- Outsourcing
Program Outline
08:00 AM - 08:30 AM - Registration
08:30 AM - 08:45 AM - First Session: Delegate welcome and introduction to the day
08:45 AM - 09:45 AM - Second Session: Understanding the Motivation of Operators and Craftsmen
- Relationship between operations and maintenance
- Operator and craft motivation - applying Herzberg’s motivators and hygiene factors
- Operator and craft decision making and prioritisation of their work
- The impact of outsourcing on operator and craft behaviour
09:45 AM - 10:00 AM - Coffee Break
10:00 AM - 12:00 Noon - Third Session: Risk and accountability for operation and maintenance activities
- Understanding accountability for asset performance between operations and maintenance - General principles
- Applying the methodology to a case study - water supply and sewerage
- Developing O & M and maintenance only objectives
- Determining performance measures through the use of input and output criteria
- Operating costs (Opex) and capital investment (Capex)
12:00 Noon - 12:30 PM - Prayer Break
12:30 PM - 01:45 PM - Fourth Session: Contractor appointment and contract management
- How to structure the contractor selection process when outsourcing O & M
- Pricing an O & M contract - the use of management plans
- Making clear the risks and accountabilities in the contract
- Ensuring the contract is incentive and not penalty led
- Reward mechanisms using target cost and gain-painshare
- Contract administration and performance reviews
01:45 PM - 02:30 PM - Fifth Session: Master Class review
- Feedback on the day and summary
02:30 PM - 03:30 PM - Lunch
03:30 PM - End of Master Class
Instructor:
 |
Mike Levery Managing Director MCL Consultancy UK |
Mike is managing director of MCL Consultancy Ltd working in the field of effective Operational and Maintenance processes and has a particular interest in the working relationship between Operations & Maintenance, and how that relationship is developed through objective setting, measures, planning, and risk & accountability, whether maintenance is carried out internally or externally. He has developed maintenance strategies for a wide range of clients, from health clubs to manufacturing and specialises in the utilities. His work on developing asset based performance contracts to replace schedule of rates on infrastructure assets for his utility clients has led to significant improvements in operating costs, capital effectiveness and asset performance. He is currently advising Thames Water on a 10 year £1,000M outsourcing contract for maintenance of their water treatment, waste water treatment and pumping station assets. A prolific writer, his articles and papers are published in international journals covering such topics as maintenance strategy, the impact of outsourcing, contractual arrangements and the relationship between Operations & Maintenance. As a guest speaker, he has addressed conferences on a wide range of maintenance related topics. He has a Degree in Electrical and Electronic Engineering, a Masters Degree in Managing Change, and is a member of the Institute of Asset Management, the Institute of Engineering and Technology, and is a Chartered Engineer.
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