Pre-Conference Master Class - April 25, 2010
Outsourcing is the the act of transferring some of an organization’s recurring internal activities and decision rights to an outside provider as set forth in a contract and has a clear evolutionary path, and a specific process. Many outsourcing initiatives occur with inadequate forethought and planning, and the organizations run into massive problems, suffer from slow organizational learning and frequently work in a reactive mode.
Understanding the full outsourcing lifecycle and each of its phases will assist the organizations embarking on outsourcing, as well as managers who need to determine their roles and responsibilities in the context of the specific outsourced programs. Use this framework to help confirm that all segments and phases have been addressed, or identify any gaps or missing segments that need to be included in the planning of your next outsourced program.
Benefits of Attending this Master Class
This Master Class in Outsourcing Life Cycle from EquaTerra, a leading business advisory firm, will take you through best practice in every stage of the sourcing life cycle from strategy and assessment, solution and implementation to benefits realization and ongoing governance. With real life examples and case studies throughout the day this is a must-see session for anyone contemplating outsourcing for the first time or reviewing existing outsourcing initiatives.
Who Should Attend
- C-Level Executives (CEO, CFO, CPO, CIO etc.)
- General Managers and Managing Directors
- VPs, Directors, Managers and Heads of
- Information Technology
- Outsourcing
- Logistics
- Finance
- Human Resources
- Supply Chain Management
- Training
- Payroll
- Business Process Management
- Recruitment
- Administration
- Shared Services
- Support Services
- Strategic Planning
- Procurement
- Quality and Performance Management
- Contracts
- Maintenance Management
- Facilities Management
- Corporate Affairs
- Planning
- Auditing
- Legal Services
- Strategic Sourcing
- Vendor Relations
- Corporate Governance
- Operations
Program Outline
08:00 AM - 08:30 AM - Registration
08:30 AM - 10:00 AM - First Session: Introduction to the Sourcing Lifecycle and strategies for succes
- The Service Delivery Lifecycle is a complex journey that requires meticulous planning, solution definition and rigorous implementation control and optimisation to enable full value from the arrangements to be realised.
- The instructor will apply his knowledge and experience to your unique situation to define an approach that works for your organisation, focused on delivering against your desired business outcomes.
10:00 AM - 10:15 AM - Coffee Break
10:15 AM - 12:00 Noon - Second Session: Strategy and Implementation
- Strategy – Service Delivery or Sourcing Strategy; Service Delivery or Sourcing Assessment; Opportunity Analysis & Business Case
- Solution – Internal Improvements; Shared Services or Captive Centre; Outsourcing; InSource; Negotiation & Contracting
- Implementation – Transition; Transformation; Change Management; Project Management; Interim Management
12:00 Noon - 12:30 PM - Prayer Break
12:30 PM - 02:30 PM - Third Session: Benefits Realisation and Governance
- Optimisation – Process Diagnostic; Renegotiation Support; Contract Review; Performance & Satisfaction Measurement
- Governance – Operational Governance; Sourcing Management; Governance Tools
02:30 PM - 03:30 PM - Lunch
03:30 PM - End of Master Class
Instructor:
 |
Bill Thomas Executive Director - Europe and Asia Equaterra UK |
Bill is Executive Director for EquaTerra in Europe and Asia and leads the F&A, Procurement, HRO and Global Sourcing practices.
Bill has worked in the HR outsourcing industry for 17 years, principally with service providers, and with international remits. Prior to joining EquaTerra, Bill was Head of Global Outsourcing for HR Access, (Fidelity’s international HR vehicle in Europe) and prior to that was President of Ceridian Multinational HR Services. He has worked extensively with Multinational corporations throughout the world, and across many industry sectors including Finance, Retail, Automotive, Pharma and Leisure. He has extensive shared service centre and offshore delivery experience, including building significant multilingual, multi client service centres in North America, Europe, North Africa and India. Bill is a leading subject matter expert in payroll outsourcing including the provision of payroll service delivery in 40 countries. Bill sits on the Board of the HR Outsourcing Association in Europe and has a 1st Class Honours degree and is based in the UK.
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