Conference Day Two - 27th April 2010
08:00 AM - 08:30 AM - Registration and Refreshments
08:30 AM - 08:45 AM - Chairman's Welcome and Opening Remarks
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Dr. Richard Sykes Cloud Computing Expert Alsbridge Plc UK View Biography |
08:45 AM - 09:10 AM - Outsourcing: Success & Challenges
- Outsourcing objectives
- Key factors for successful outsourcing
- Measuring vendor performance
- Challenges
- Issues to be addressed in SLA
- Case study
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Abdullah N. Aleisa Chief Operating Officer Jadwa Investment Saudi Arabia View Biography |
09:10 AM - 09:35 AM - Outsourcing Transitioning
On major outsourcing projects, organizations can forget that the most pressing issues in outsourcing are people-related, not money-related. Yet, the need to achieve immediate cost-savings from outsourcing can distract! The consequence is the disregard of one of the most important phases of the outsourcing process – the Transition. To ensure successful transition period; companies should put a special care on people change management and on number of Key Successful Factors such as: SLAs, KPIs, Communication Protocols, QA, Dashboards. On the other hand, a practical and sound “exit” strategy (fallback) must be in place and ready to execute once the above control signs reflect negatives.
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Mohammed K. Bamaga Head - SAP Application Services SABIC Saudi Arabia View Biography |
09:35 AM - 10:00 AM - Outsourcing the Training & Development Function
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Gary Hazel Manager of Training Injazat Institute UAE View Biography |
10:00 AM - 10:30 AM - Mid-Morning Networking Break
10:30 AM - 11:15 AM - Panel Discussion - Outsourcing Governance: Solutions for Risk Mitigation
Panel Moderator:
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Anupam Govil Founder & CEO Global Equations LLC USA View Biography |
Panel Members:
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Peter Brudenall Partner Hunton & Williams UK View Biography |
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Quentin Lowcay Partner Kensington Swan New Zealand View Biography |
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Alexander Shepherd Partner Simmons & Simmons UAE View Biography |
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Warith Al Kharusi Logistics Manager Petroleum Development Oman (PDO) Sultanate of Oman View Biography |
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Mike Levery Managing Director MCL Consultancy UK View Biography |
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René Zigterman Head of SAP EMEA & India Business Development SAP Germany View Biography |
11:15 AM - 11:45 PM - Keys to Successful Outsourcing in the Middle East
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Christian T Roga Director of Strategy IBM Global Technology Services UAE View Biography |
11:45 AM - 12:10 PM - Balancing Global and Local Outsourcing or Smart Outsourcing
- Benefiting from Global Best Practices
- Challenges with Outsourcing in GCC
- The Importance of Local Presence
- Striking the right balance
- Awareness & Adoption of Outsourcing
- Outsourcing in a future Smart City environment
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Mohammed Shah VP - Technology Infrastructure & Services Knowledge Economic City Developer Co. Saudi Arabia View Biography |
12:10 PM - 12:35 PM - Case Study - Outsourcing
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Indranil Guha Manager - IT Infrastructure Management Roads & Transport Authority UAE |
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Gaurav Chadha General Manager Wipro Ltd India View Biography |
12:35 PM - 01:00 PM - Outsourcing in the Middle East: Learning from International Best Practices
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Dino Wilkinson Senior Associate Norton Rose LLP UK View Biography |
01:00 PM - 02:15 PM - Networking Lunch Break
02:15 PM - -02:40 PM - Innovation and Outsourcing in the Middle East
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Rami Qusus CEO King Hussein Bin Talal Development Area Jordan View Biography |
02:40 PM - 03:05 PM - The Role of Knowledge Management in O&M Outsourcing: The Transitioning Process
One of the challenges in outsourcing operation and maintenance (O&M) projects and activities is the transfer of existing in-house maintenance knowledge, experience, and data to the third party or contractor. All the existing maintenance knowledge, history data, and experience are owned by the organization and must be carefully managed in order to prevent the loss of these valuable assets during the transition process. This paper discusses the process of transferring knowledge and experience as required in an O&M project and highlights the importance of integration and managing the in-house knowledge and experience through best practices. It presents a framework and methodology based on a win/win partnership with contractors.
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Eng. Sultan AlKhuraissi Director of Buildings Department Royal Commission for Jubail and Yanbu Kingdom of Saudi Arabia View Biography |
03:05 PM - 03:30 PM - Enabling Solutions for Shared Services & Outsourcing
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René Zigterman Head of SAP EMEA & India Business Development SAP Germany View Biography |
03:30 PM - 04:00 PM - Networking Break
04:00 PM - 04:25 PM - World Class Finance BPO
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Tom Bangemann VP-Business Transformation The Hackett Group Germany View Biography |
04:25 PM - 04:50 PM - Assessing & Firming the Sourcing Opportunity
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Bobby Varanasi Chairman & CEO Matryzel Consulting Malaysia View Biography |
04:50 PM - Chairman's Closing Remarks
05:00 PM - End of Day Two
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