Conference Day One - 26th April 2010
08:00 AM - 08:30 AM - Registration and Refreshments
08:30 AM - 08:40 AM - Chairman's Welcome Speech
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Tom Bangemann VP-Business Transformation The Hackett Group Germany View Biography |
08:40 AM - 09:00 AM - Inaugural Keynote Address
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Malek Al Malek Managing Director Dubai Outsource Zone (DOZ) UAE |
09:00 AM - 09:20 AM - Becoming Globally Competitive in a Changed World - Could Outsourcing hold the answers?
A decade of rapid growth and cheap capital has left many organizations in the region with high costs which are not sustainable. Outsourcing could potentially accelerate the recovery and take regional organizations to levels where they are globally competitive. In this presentation Tim Palmer will look at the real and perceived barriers to outsourcing in the region, explore some examples of successful outsourcing arrangements and then discuss ways in which regional businesses can create the conditions required for successful outsourcing deals. This presentation is highly recommended for directors of IT, HR and Finance and any business professional interested in exploring the potential of outsourcing for their business.
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Huw Watkins Management Consultant PA Consulting UK View Biography |
09:20 AM - 09:40 AM - Operational Excellence and Strategic Sourcing
Given the economic turbulences many companies have experienced the past year, the need for companies to evaluate and optimize their operational excellence has never been more pertinent. The presenter will talk about some of the levers for operational excellence and how strategic sourcing is an important parameter. He will explain in more detail what strategic sourcing means and the strategic considerations, which need to be explored ie., Outsourcing, Partnerships etc.
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Anshu Vats Principal - Strategic IT A.T Kearney Middle East UAE View Biography |
09:40 AM - 10:10 AM - Egypt – Global service delivery leader of the Middle East and Africa Region
Egypt the no. 1 O&O destination in the MEA region (Source: ATK Study 2009) has attracted top 10 multinationals companies in the year 2009, to set-up their global delivery centre in Egypt. In this session, you will hear from though leader of Egyptian ICT industry the value proposition of Egypt and what it provides to global customer landscape, especially for Middle East and Africa region. In Egypt, there are multinational Centers expertises in testing, product implementation services, remote infrastructure services, tech help-desk, Call center and BPO centers in addition to many successful home grown ITO and Call centre companies. The presentation will provide audience a compelling story on the distinctive offerings Egypt has for O&O business from infrastructure to human resources and most importantly a proactive government’s support.
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Amin Khaireldin Advisor of Strategies ITIDA Egypt View Biography |
10:10 AM - 10:40 AM - Mid-Morning Networking Break
10:40 AM - 11:20 AM - Panel Discussion - Outsourcing: Opportunities and Challenges for Organizations in the Middle East.
Panel Moderator:
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Bobby Varanasi Chairman & CEO Matryzel Consulting Malaysia View Biography |
Panel Members:
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Samer I. Asfour Commissioner for Investments & Development Development Zones Commission (DZC) Jordan View Biography |
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Hossam Megahed Member to the Board of Directors ITIDA Egypt View Biography |
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Ali El-Zein Executive Director - Operations Injazat Data Systems UAE View Biography |
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Derek Kemp EVP & President - EMEA Patni UK View Biography |
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Christian T Roga Director of Strategy IBM Global Technology Services UAE View Biography |
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Gaurav Chadha General Manager Wipro Ltd India View Biography |
11:20 AM - 11:45 AM - Achieving High-Performance Global Sourcing Capability ….from Zero to Strategic Sourcing Globally in 18 months
Carl Jansma provides some tips and hints to deliver high performance global sourcing capability based on a recent ‘whole of business’ procurement transformation initiative.
- Assessing current state of procurement capability through a comprehensive ‘Health Check’;
- Achieving ‘culture shift’ to recognize procurement as an ‘essential’ value creation process;
- Driving organizational competency & capability towards high performance procurement; and
- Delivering sustainable Outsourcing Agreements through a Sourcing ‘Methodology’ & ‘Toolkit’
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Carl Jansma Director - Global Strategic Procurement DP World UAE View Biography |
11:45 AM - 12:10 PM - Government Outsourcing for value delivery
In the last four decades, outsourcing became a strategic objective of Governments especially in the Arab region. In many international surveys, governments answer the question on what is outsourcing, differently. As a consequence, the government authority's expectation from outsourcing is varied, and therefore, the level of achieving the objective is not always the same. It is important to set the objectives, the opportunities and the risks when Governments adopt outsourcing as a strategy. In this session, the presenter will be looking, from a strategic point of view, on the government understanding of outsourcing, why outsource?; benefits, opportunities, risks and how governments can optimize the benefit and deliver value.
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Ibrahim Ahmad Salem Hiyasat Coordination and Communication Manager General Secretariat of Abu Dhabi Executive Council UAE View Biography |
12:10 PM - 12:35 PM - Strategic Sourcing Case Study- Emirates Airlines
- Multisourcing Strategy
- Onshore Local Sourcing
- Mixed Sourcing Model
- National School Leavers Program
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Cheryl Lynch VP - Strategic Sourcing and Development Emirates Airlines UAE View Biography |
12:35 PM - 01:00 PM - Case Study: 4PL Implementation at PDO
For the last 5years, PDO has been introducing with a new form of business model to rapidly build new capability to serve its fast-growing oil exploration and development activity in Oman. This has involved structuring a new 4PL style organization made up of an LLP, technology organization, specialist 3PLs, and the original PDO Logistics Dept. The organization has been operated using a mix of contractual and collaborative arrangements, with tangible success particularly in Rig Moving Value Creation. This paper will discuss the lessons learned and how the 2nd Generation 4PL concept will be configured.
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Warith Al Kharusi Logistics Manager Petroleum Development Oman (PDO) Sultanate of Oman View Biography |
01:00 PM - 02:15 PM - Networking Lunch Break
02:15 PM - 02:40 PM - Achieve Competitive Advantage with More Efficient HR
As competitive pressures mount, an organization’s human capital remains the distinguishing factor between good and great. A world-class service delivery model for Human Resources (HR) that allows you to focus on this critical asset can provide the competitive advantage required to succeed in today’s marketplace. Organizations can select from a variety of HR service delivery models, including internal transformation, shared services, offshoring and outsourcing. Today’s HR leaders need to determine, implement and manage the model that best meets the requirements of their organization.
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Bill Thomas Executive Director - Europe and Asia Equaterra UK View Biography |
02:40PM - 03:05 PM - Delivery models for right governance
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Avinash Vashistha Chairman & CEO Tholons USA View Biography |
03:05 PM - 03:30 PM - World Class Customer Service
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Russ Sandlin Head of Contact Center Gulf Bank Kuwait View Biography |
03:30 PM - 04:00 PM - Networking Break
04:00 PM - 04:25 PM - Legal and Regulatory Issues related to Outsourcing
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Hinal Patel Partner DLA Piper Middle East UAE View Biography |
04:25 PM - 04:50 PM - Operations and Maintenance Outsourcing – Experience from the UK
The outsourcing of facilities management gathered pace in the UK in the 1990's, and is now a well established best practice. The success of outsourcing Operations and Maintenance has however, been patchy. One of the major reasons for outsourcing failures has been the lack of clarity in determining contractual risk and accountability. One of the best examples of catastrophic failure was in the UK rail industry post privatization, and the business model followed by the rail infrastructure company, Rail track. There are many lessons that can be learned from the discredited Rail track business model which will benefit any organization considering outsourcing Operations and Maintenance.
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Mike Levery Managing Director MCL Consultancy UK View Biography |
04:50 PM - 05:00 PM - Chairman's Closing Remarks
05:00 PM - End of Day One
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