Conference Day One - 26th April 2010
08:00 AM - 08:30 AM - Registration and Refreshments
08:30 AM - 08:45 AM - Chairman's Welcome and Opening Remarks
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Tom Bangemann VP-Business Transformation The Hackett Group Germany View Biography |
08:45 AM - 09:10 AM - Becoming Globally Competitive in a Changed World - Could Outsourcing hold the answers?
A decade of rapid growth and cheap capital has left many organizations in the region with high costs which are not sustainable. Outsourcing could potentially accelerate the recovery and take regional organizations to levels where they are globally competitive. In this presentation Tim Palmer will look at the real and perceived barriers to outsourcing in the region, explore some examples of successful outsourcing arrangements and then discuss ways in which regional businesses can create the conditions required for successful outsourcing deals. This presentation is highly recommended for directors of IT, HR and Finance and any business professional interested in exploring the potential of outsourcing for their business.
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Tim Palmer HR Outsourcing Specialist PA Consulting UK View Biography |
09:10 AM - 09:35 AM - Operational Excellence and Strategic Sourcing
Given the economic turbulences many companies have experienced the past year, the need for companies to evaluate and optimize their operational excellence has never been more pertinent. The presenter will talk about some of the levers for operational excellence and how strategic sourcing is an important parameter. He will explain in more detail what strategic sourcing means and the strategic considerations, which need to be explored ie., Outsourcing, Partnerships etc.
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Dr. Dirk Buchta Managing Director AT Kearney Middle East UAE View Biography |
09:35 AM - 10:05 AM - Egypt – Global service delivery leader of the Middle East and Africa Region
Egypt the no. 1 O&O destination in the MEA region (Source: ATK Study 2009) has attracted top 10 multinationals companies in the year 2009, to set-up their global delivery centre in Egypt. In this session, you will hear from though leader of Egyptian ICT industry the value proposition of Egypt and what it provides to global customer landscape, especially for Middle East and Africa region. In Egypt, there are multinational Centers expertises in testing, product implementation services, remote infrastructure services, tech help-desk, Call center and BPO centers in addition to many successful home grown ITO and Call centre companies. The presentation will provide audience a compelling story on the distinctive offerings Egypt has for O&O business from infrastructure to human resources and most importantly a proactive government’s support.
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Dr. Hazem Y. Abdelazim CEO ITIDA Egypt View Biography |
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Amin Khaireldin Advisor of Strategies ITIDA Egypt View Biography |
10:05 AM - 10:30 AM - Achieving High-Performance Global Sourcing Capability ….from Zero to Strategic Sourcing Globally in 18 months
Carl Jansma provides some tips and hints to deliver high performance global sourcing capability based on a recent ‘whole of business’ procurement transformation initiative.
- Assessing current state of procurement capability through a comprehensive ‘Health Check’;
- Achieving ‘culture shift’ to recognize procurement as an ‘essential’ value creation process;
- Driving organizational competency & capability towards high performance procurement; and
- Delivering sustainable Outsourcing Agreements through a Sourcing ‘Methodology’ & ‘Toolkit’
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Carl Jansma Director - Global Strategic Procurement DP World UAE View Biography |
10:30 AM - 11:00 AM - Mid-Morning Networking Break
11:00 AM - 11:30 AM - Panel Discussion 1 - Strategic Sourcing
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Samer I. Asfour Commissioner for Investments & Development Development Zones Commission (DZC) Jordan View Biography |
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Bill Thomas Executive Director - Europe and Asia Equaterra UK View Biography |
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Mohammed Shah VP - Technology Infrastructure & Services Knowledge Economic City Developer Co. Saudi Arabia View Biography |
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Amin Khaireldin Advisor of Strategies ITIDA Egypt View Biography |
11:30 AM - 12:10 PM - Panel Discussion 2 - Service Delivery Excellence
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Ali El-Zein Executive Director - Operations Injazat Data Systems UAE View Biography |
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René Zigterman Head of SAP EMEA & India Business Development SAP Germany View Biography |
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TBC Senior Executive Wipro Ltd India |
12:10 PM - 12:35 PM - Government Outsourcing for value delivery
In the last four decades, outsourcing became a strategic objective of Governments especially in the Arab region. In many international surveys, governments answer the question on what is outsourcing, differently. As a consequence, the government authority's expectation from outsourcing is varied, and therefore, the level of achieving the objective is not always the same. It is important to set the objectives, the opportunities and the risks when Governments adopt outsourcing as a strategy. In this session, the presenter will be looking, from a strategic point of view, on the government understanding of outsourcing, why outsource?; benefits, opportunities, risks and how governments can optimize the benefit and deliver value.
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Ibrahim Ahmad Salem Hiyasat Coordination and Communication Manager General Secretariat of Abu Dhabi Executive Council UAE View Biography |
12:35 PM - 01:00 PM - Strategic Sourcing Case Study- Emirates Airlines
- Multisourcing Strategy
- Onshore Local Sourcing
- Mixed Sourcing Model
- National School Leavers Program
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Cheryl Lynch VP - Strategic Sourcing and Development Emirates Airlines UAE View Biography |
01:00 PM - 02:30 PM - Networking Lunch Break
On Focus Sessions
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02:30 PM - 03:30 PM The Cloud and Cloud Computing – The Arab Challenge & Opportunity This presentation will identify the potential impact of Cloud Computing on core industries such as Oil & Gas Exploration and Production and will explore how best to exploit the opportunities that ‘the Cloud’ provides for rapid & competitive ‘apps development’ in the context of the industries that form the emerging cutting edge of the Gulf and wider Arab economies. It will close with a strategic overview of the challenges and business opportunities that Cloud and Cloud Computing present in the Arab economies as a key part of the wider global economy.
Dr. Richard Sykes How do Companies Embrace the Cloud?
Khurram Hamid Legal and Regulatory issues with Cloud Computing The presentation will look to explain:
Hinal Patel |
02:30 PM - 03:30 PM Achieve Competitive Advantage with More Efficient HR As competitive pressures mount, an organization’s human capital remains the distinguishing factor between good and great. A world-class service delivery model for Human Resources (HR) that allows you to focus on this critical asset can provide the competitive advantage required to succeed in today’s marketplace. Organizations can select from a variety of HR service delivery models, including internal transformation, shared services, offshoring and outsourcing. Today’s HR leaders need to determine, implement and manage the model that best meets the requirements of their organization.
Bill Thomas Transformation of HR 2010
Farid Ahmed World Class Finance
Tom Bangemann |
03:30 PM - 04:00 PM Networking Break |
03:30 PM - 04:00 PM Networking Break |
04:00 PM - 04:30 PM Cloud Computing and SaaS
René Zigterman |
04:00 PM - 04:30 PM World Class Customer Service Excellence
Speaker To Be Confirmed.
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04:30 PM - 05:00 PM Panel Discussion |
04:30 PM - 05:00 PM Panel Discussion |
05:00 PM Chairman's Closing Remarks |
05:00 PM Chairman's Closing Remarks |
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