Post-Conference Master Class - April 28, 2010
In the current environment of economic uncertainty, outsourcing of key business services has taken on even greater importance. The cost reduction and value creation opportunities are now even more compelling, however it is also true that contracts and relationships are re-examined and, if necessary, transformed to reflect changing risk dynamics, improvements in technology and a changing supplier landscape. Companies need to ensure that their contracts reflect the outsourcing relationship they want to achieve - it is an unfortunate reality that too many contracts lack sufficient flexibility, are poorly drafted and do not focus the parties on maintaining a close commercial relationship based on shared objectives.
Benefits of Attending this Master Class
This Master Class will provide the attendees with the benefit of learning from two, experienced legal professionals as to current best practice in contracting for outsourcing success. Attendees will gain an improved understanding of service level regimes and the alignment between service level arrangements and governance, strategies for renegotiating contracts and an understanding of current topical issues in outsourcing contracts.
Who Should Attend
- C-Level Executives (CEO, CFO, CPO, CIO etc.)
- General Managers and Managing Directors
- VPs, Directors, Managers and Heads of
- Contracts
- Legal
- Procurement
- Information Technology
- Finance
- HR
- Operations
- Corporate Affairs
- Vendor Relationships
- Auditing
- Corporate Governance
- Business Development
- Outsourcing
Program Outline
08:00 AM - 08:30 AM - Registration
08:30 AM - 08:45 AM - First Session: Introduction
08:45 AM - 10:00 AM - Second Session: Specific Contract Issues - Achieving a partnership agreement - Contracting for success
- Risk Allocation and Liability
- Intellectual Property Issues
10:00 AM - 10:15 AM - Coffee Break
10:15 AM - 12:00 Noon - Third Session: Service Level Agreements (SLA)
Ensuring the SLA model delivers the strategic needs and benefits expected. Topics include;
- Establishing and evaluating the appropriate levels
- Features of a successful service level regime
- Dealing with performance incentives / disincentives
- Ensuring the SLA regime fits with the overall governance structure
12:00 Noon 12:30 PM - Payer Break
12:30 PM - 02:30 PM - Fourth Session: Re-negotiation and Restructuring of contracts
It is essential for companies to have a well thought out strategy from the outset as to how to deal with change (including managing significant shifts in business needs), termination or exit procedures, and also to have options to continue after the end of the contract's term.
- Strategies for how to successfully renegotiate or vary your existing contract to meet your changing business requirements.
- Benchmarking and change control
- How do I terminate or end a contract?
- Termination assistance, re-procurement of services, hand-over and knowledge transfer
02:30 PM - 03:30 PM - Lunch
03:30 PM - End of Master Class
Instructors:
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Peter Brudenall |
Peter Brudenall is a partner in the Hunton & William's Global Technology and Outsourcing Group. Peter has extensive experience in all areas of Outsourcing and Information Technology law including advising on the outsourcing of technology development, remote infrastructure management, business process outsourcing, complex systems integration, data migration issues, licensing and exploitation of intellectual property, software development projects, data protection, Internet and e-commerce issues.
He is ranked as a "leading individual" for outsourcing and technology advice by Chambers legal directory. It is stated in the 2008 edition that he "knows how the market is developing and its key issues, so he knows how to add value in terms of constructing the contract." Peter is a frequent speaker on technology law and outsourcing issues, and has been widely published in legal journals in the UK and internationally. He is the editor and co-author of Technology and Offshore Outsourcing Strategies published by Palgrave Macmillan in June 2005, and a co-author of The Secure Online Business Handbook, published by Kogan-Page in 2006.
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Quentin Lowcay |
Quentin Lowcay is the senior Outsourcing and Procurement partner at Kensington Swan, the New Zealand based international law firm, with local offices in Abu Dhabi. Quentin was a former IBM New Zealand general counsel, has been seconded to Fujitsu and Unisys, and was the principal outsourcing adviser to EDS UK and Accenture UK whilst at Allen & Overy in London.
He has been the lead Asia-Pacific adviser to the global outsourcer HCL Technologies (based in India). Quentin specialises in complex strategic sourcings for customers, suppliers and Governments in Australasia, Asia-Pacific, India and Dubai. He has been working in the Gulf Region for over 6 years. Quentin is a Tier-1 specialist, and ranked internationally as a leading adviser in his field by Chambers Global and Asia-Pacific Legal 500. Quentin is a prominent commentator and author on the topics of outsourcing and related strategic procurement issues, being the lead author of the book “Mallesons on Outsourcing”.
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